
Number 4 in the Hanks Monograph series by instant-download is a Project of 1 Percent Improvements for Optometrists.
For an established business it is very difficult to achieve one single big improvement, but making multiple 1% improvements is much more achievable.
These ideas can be used to engage your practice staff on this project. By engaging them the results will be easier and there will be a positive feeling of “ownership”.
TIP: Take the suggestions one at a time as a project – discuss it at a staff meeting; circulate a copy to each staff member for implementation; then follow up to monitor progress and reinforcement.






