We know that service standards are a useful way to achieve a consistent high standard with the delivery of any service. To help achieve this for optometry practices, the website linked below has a download for a list of ‘Basics’ to work towards. The author prepared these standards after seeing the training in a world-leading 5 star hotel.
TIP: Give a copy to each staff member in the practice and discuss the ‘Basics’ at staff meetings. You could also enlarge another copy on a photocopier to A3 size. Then display the A3 version on the wall of your staff room so that everyone is reminded. In other words, adopt the ‘Basics’ and make them important.
Click here to go to the page: Then scroll to >Staff Training
Click here to view the download.