The most common complaint from optometrists in many countries is that they do not have enough patients. They say that they are trained, equipped and ready, but that their challenge is that they are not busy enough.
The website linked below has a free download that is a practical plan to be implemented by the practice owners and staff. (The worksheet plan is also supported by a separate discussion paper on the same subject, on the same website).
* This plan was originally published in the book What Patients Want
TIP: Print the worksheet plan and discuss it with all practice staff. The results are designed to be measurable, so assign appropriate tasks and then monitor these to the completion of each step.
Click here to go to the page: Then scroll to >Practice Growth
Click here to view the A4 download.
We know that service standards are a useful way to achieve a consistent high standard with the delivery of any service. To help achieve this for optometry practices, the website linked below has a download for a list of ‘Basics’ to work towards. The author prepared these standards after seeing the training in a world-leading 5 star hotel.
TIP: Give a copy to each staff member in the practice and discuss the ‘Basics’ at staff meetings. You could also enlarge another copy on a photocopier to A3 size. Then display the A3 version on the wall of your staff room so that everyone is reminded. In other words, adopt the ‘Basics’ and make them important.
Click here to go to the page: Then scroll to >Staff Training
Click here to view the download.
It can be very useful to be able to print a Snellen Visual Acuity chart on a standard colour printer. They can be used for home visits for eye tests, school vision screenings, or by GP doctors for use in their rooms.
This website of optometry resources includes downloads for two versions – one on A4 paper for use at 3 metres (10ft – ideal for a local doctor’s consulting room) and a standard 6 metre (20ft) version to be printed on A3 paper.
TIP: Print copies of the 3M version on A4 paper with a colour printer. Then laminate these, or get them laminated at a colour copy centre. Use the finished charts as a handout when you introduce yourself to local doctors (GP’s).
Click here to go to the page: Then scroll to >Clinical Aids
Click here to view the A4 download for use at 3M(10ft).
There is a big difference in the cost of stock spectacle lenses and special grind lenses. You can therefore save money by using stock lenses when they will be suitable for a particular frame. You can also save frustration by not ordering stock lenses when they will be impossible for the selected frame.
This website of optometry resources includes a worksheet to calculate the minimum lens blank size for the patient’s PD and the dimensions of the frame selected. You can use the result to make sure that the ordered lenses will be big enough, but not too big and therefore needlessly thick.
TIP: Print copies of the worksheet on A4 paper, then use these to make the calculation. Keep this sheet until the ordered lenses are returned in case there are any questions from the lens laboratory or your fitting lab.
Click here to go to the page: Then scroll to >Dispensing Aids
Click here to view the download.