Explain ocular coherence tomography (OCT)

Educating patients about their eyecare is always a good idea.

The website linked here has a Patient Education handout about Ocular Coherence Tomography (OCT). It supports the clinical need for OCT and is designed to result in increased uptake of this additional service.

TIP: Print the handout and make colour photocopies with the header banner replaced by your letterhead. Then use these as handouts to support the clinical advice that you give to your patients.

Click here to go to the page: Then scroll to >Patient Education

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Click here to view the OCT download.

Avoid conflicts in optometry practices

It seems obvious that arguments with patients are not good for business, yet sometimes they happen. A common example is when something goes wrong and the patient’s expectations simply cannot be met. How this is handled will be the difference between conflict and understanding.

The way to avoid these situations is by using ‘positive communication’. As an example the website linked below has a case study about completed new spectacles that have not arrived as expected. Most patients will be disappointed, but is there a proven way of handling this situation and avoid conflict?

TIP: Print the download and use the discussion paper for individual staff training, or as a group topic at a staff meeting.

Click here to go to the page: Then scroll to >Staff Training

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Click here to view the download.

Handouts for explaining eye health

As well as the standard information handouts for Patient Education (about eye conditions like myopia and cataract), two handout sheets have been shared by a practitioner.

The website in this link has downloads that are ideal for use with clinical explanations in the consulting room. There is one about ‘Anatomy of the Human Eye’ in general and another with a ‘Cross-Section of the Human Eye’. Both are a standard A4 size and produced in colour.

TIP: Print each handout and make photocopies for use in the consulting room. Then use these as handouts to support the clinical explanations that you give to your patients – making notes and highlighting relevant areas so that they are personalised to each situation.

Click here to go to the page: Then scroll to >Patient Education

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Click here to view the download for ‘Anatomy of the Human Eye’

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Click here to view the download for ‘Cross-Section of the Human Eye’.

 

What are suitable topics for optometry staff meetings

Most optometrists tell us that staff meetings are a good idea, but many of them they have trouble finding suitable topics.

One of the best areas is Staff Training, so that the skills for better patient care are improved.  The website in the link below has several different handouts for topics related to optometry staff training. These include: Understanding Visual Acuity; Frequent Questions; Delivering New Spectacles; Types of Contact Lenses; Common Eye Diseases; Positive Communication; Using Demonstrations; etc.

TIP:  Print one of these handouts and ask a staff member to lead a discussion on the topic at your next staff meeting. This staff member will feel confident because the discussion material is already prepared.

Click here to go to the page:  Then scroll down to  >Staff Training

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Click here to view the download about ‘Understanding Visual Acuity’ (as an example of one of the suggestions).

How to make your own eyecare handouts

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Giving people reliable information about their eyes and vision is an excellent way to build an optometry practice.

The website linked here has several Patient Education handouts available. These include myopia, hyperopia, astigmatism, presbyopia, glaucoma, cataract & diabetic eye damage.

TIP: You can print each handout and make photocopies with the header banner replaced by your own letterhead. You can then use these to support the clinical advice that you give to patients.

Click here to go to the page:  Then scroll to >Patient Education

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Click here to view the A4 download for myopia, as one example.

What are the basics of service for an optometrist

We know that service standards are a useful way to achieve a consistent high standard with the delivery of any service. To help achieve this for optometry practices, the website linked below has a download for a list of ‘Basics’ to work towards. The author prepared these standards after seeing the training in a world-leading 5 star hotel.

TIP: Give a copy to each staff member in the practice and discuss the ‘Basics’ at staff meetings. You could also enlarge another copy on a photocopier to A3 size. Then display the A3 version on the wall of your staff room so that everyone is reminded. In other words, adopt the ‘Basics’ and make them important.

Click here to go to the page:  Then scroll to >Staff Training

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Click here to view the download.