How to track staff meeting items for follow up

While staff meetings are a good idea, the real value will not be achieved unless issues are followed up and results are implemented effectively. This form is used for making notes during staff meetings. As topics are discussed the issues that need to be followed up are identified and assigned to different staff members. In this way they are accountable and actions are encouraged.

TIP: Print a small supply of these forms for use at staff meetings. Then review each assigned issue at the commencement of the next staff meeting.

Click here to go to the page: Then scroll to >Forms & Misc

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Click here to view the download.

Avoid conflicts in optometry practices

It seems obvious that arguments with patients are not good for business, yet sometimes they happen. A common example is when something goes wrong and the patient’s expectations simply cannot be met. How this is handled will be the difference between conflict and understanding.

The way to avoid these situations is by using ‘positive communication’. As an example the website linked below has a case study about completed new spectacles that have not arrived as expected. Most patients will be disappointed, but is there a proven way of handling this situation and avoid conflict?

TIP: Print the download and use the discussion paper for individual staff training, or as a group topic at a staff meeting.

Click here to go to the page: Then scroll to >Staff Training

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Click here to view the download.